Frequently Asked Questions

All models come with instructions and can be self-fitted with basic DIY knowledge, as well as ideally two more people to help, plus an array of tools. Estimated build time varies for each size model and can range from 1-5 hours. This does not affect the 5 year manufacturers warranty on the frame or the 2 yearn warranty on the sun & weather screens.

When the vents are fully closed, the roof is completely watertight. Rainwater runs from the roof blades, into the guttering and then drains down internally, through the legs. During extreme weather conditions and severely heavy rain there may be a slight leakage as excessive water cannot flow through the drainage quick enough and can spill over, just like guttering on a home or an external drain.  

Our models are semi-permanent structures, meaning they a secured to the surface and not below, this makes them very sturdy and durable, yet still with the ability to move, if required. They are wind resistant up to 120km and then beyond this, when secured to your surface. Always keep the roof slats slightly open during extreme weather conditions to allow the wind to pass through the structure. 

No, they are rust proof. The pergolas are produced from hardened aluminium and powder coated.

These models require very minimal maintenance. The frame can be washed with cleaning materials and also jet washed. The gutters can also be cleared with a jet wash.

The models are produced in either matt royal grey or matt white. Any other colour would be a bespoke order, please see bespoke order questions.

The functionality is the same on both models. The key difference in models is the height. The Rota is 20cm taller, so it makes a great overhang above patio doors. In addition, the Rota vents open slightly different to the Maranza, venting fully vertical and towards the shorter length. With the exception of models with six legs (which have a roof system split in two), the Rota works on one roofing system so all vents open in one movement, whereas dependent on the frame size of the Maranza, it has multiple roof sections, so one section could be closed and another open. The Maranza vents open towards the longer length, making this model ideal for south facing gardens.

Both options are produced with hardened aluminium, powder coated casing and durable Textilene mesh. The sun screens should be used for shade and privacy only, they can be left down in mild wind and rain but must not be left down in higher winds or overnight.

The weather blinds are our updated model, they are built into the sidetrack of the pergola frame, which makes them much stronger and will not allow them to flap in the wind.

We always aim to deliver and/or install orders as soon as possible. Lead times vary by model, colour and size. We stock all of our products and receive regular monthly shipments to ensure our customers never wait longer than necessary. Average lead time for an installation is 4 weeks, delivery only can often be 2-3 weeks. All deliveries and install lead times are subject to location.

Yes, we can produce bespoke size models in a similar style. These models are completely automated, prices start from £1,250 per square metre and require a call with our bespoke team, followed by a site visit.

Yes, to a certain extent, however, please be aware that this will void any warranty.

If the pergola legs need to be shorter or for example, if two legs were to be mounted on a wall or platform, they can but cut to size. We would require the exact measurements, so that the alterations can be made cleanly.

We cannot raise the height of the model; however, you could explore building a platform for our standard models to sit onto.

We cannot change the width and depth dimensions of the frame.

Our professional fitters can install and secure onto any flat, solid surface as long as the dimensions of the area are correct.

With a gradual slope up to 10mm, we can adjust the legs to sit flat, using spacers. This does not affect your warranty.

The outside legs of the frame are always required and cannot be removed. However, we can place the foot plates flush to the wall and add flashing to close the gap between the building and the top of the roof beam. This would then keep the structure watertight to your building. Please get in touch to enquire about this option.

If the structure is being installed against a house or building, we are able to remove the middle leg on the building side and replace this with a wall bracket. All other legs are required to support the pergola roof and also required as part of the integrated drainage system. Please get in touch to enquire about this option and have ready your exact measurements from the patio floor to the top of the door, when the door is open. 

Yes, all side option configurations can be retro fitted to an existing pergola frame.

Yes, the blades can be removed and replaced if ever required. If, for example, when the frame is next to your building and you need to clean windows above, the blades can be temporarily removed.

We can supply heaters, which start from £300 each. They have a 1.5m lead with a standard 123amp plug, so a power source is required. We do not supply lighting, however IP66 rated LED strip lighting can be purchased from any DIY store and added to the inside of the frame and looks great. The heaters and lighting can be self-fitted, but we recommend that both are installed by an electrician.

Our delivery and installation teams cover the entire UK mainland. For any product enquiries in Northern Ireland & Republic of Ireland please contact our agent at Outback365 (https://www.outback365.co.uk/). 

All of our aluminium products have a 5-year manufacturer’s warranty as standard. The sun and weather screens have a 2-year warranty. Please refer to https://www.sunslifestyle.com/service-and-warranty

Yes, we are based in Brentwood, Essex and have a good selection of pergolas and furniture available to view in our showroom. Please use this link to book an appointment: https://www.sunslifestyle.com/showroom-bookings/

We offer different levels of discount depending on your type of business. This can be applied for through our trade link: https://www.sunslifestyle.com/register/. A member of our trade team will then verify your application and assess which level of trade discount your business qualifies for.

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