Delivery & Installation
Tell me about my delivery
Delivery to your premises is applicable to UK only. Courier delivered orders may incur a delivery charge. Products shown online but available to purchase in-store only may also incur a delivery charge. Our SUNS Lifestyle Agents are good at what they do that’s why they deliver for SUNS Lifestyle. Once your order has been placed, your delivery will be confirmed and once agreed, will be with you within your agreed delivery date range. Please note delivery times are estimates only and some deliveries may be delayed due to adverse conditions such as weather.
To help us to protect you, the SUNS Lifestyle Agent will ask for photographic proof of identity such as a photo driving licence or passport, together with a utility bill and the credit card used to make the purchase. Should you not have these available, you may be refused your delivery and have to rearrange, which may incur a separate charge.
If you have bought your product without any services, such as installation and you wish for the SUNS Lifestyle Agent to leave it in a designated place of choice, please contact your SUNS Lifestyle Agent before delivery or wait for them to contact you. Please note install is only available on products delivered by a SUNS Lifestyle Agent, and not if your product has been delivered by a courier, or another retailer.
Do I need to be in for my delivery?
This depends on the type of order delivery service you have requested. You may not always need to be there in person, but we can only allow the goods to be signed for by an adult, at the delivery address with all the appropriate identification. If your order is for home delivery via a courier, then you will be left a card telling you about a failed attempt.
If you have opted for installation at the time of delivery, the SUNS Lifestyle Agent is happy to connect the product to convenient services and will remove all the packaging and ensure that it is disposed of in an ethical manner. The Agent will inspect the services and advise of any potential issues before starting the install. Please note: All existing products must be removed (uninstalled).
As a consumer you have the ability to select a delivery date which is subject to availability at the time of purchase. Delivery option’s, associated delivery charges and estimated delivery times are advised by your chosen SUNS Lifestyle Agent or where home delivered by courier, this will be advised via email. Standard delivery applies to the UK only when delivered by a SUNS Lifestyle Agent, and not when delivered by a courier. All standard deliveries are based on estimated delivery dates.
Please note that delivery is only available to addresses within the United Kingdom of Great Britain and Northern Ireland. Some Scottish addresses are not available for home delivery via courier. After you have been issued with a Sale Confirmation you will be contacted to confirm the estimated delivery date based on the delivery calendar shown in the checkout at the time of order.
All Product(s) must be signed for, by an adult (18 years and over) and you should keep all delivery documentation and receipts provided for future reference.
Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill or the credit card used to make the purchase. The Agent will also ask to take the product over the threshold of the premises.
You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.
You are advised to read the instruction booklets supplied by the manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
Whilst our ‘SUNS Lifestyle Agents’ (Specialist’s) as well as our carefully selected delivery partners, take pride and care when carrying out deliveries, neither we nor they will be liable for any accidental damage that is not notified within a reasonable period.
When a Pre-arranged and agreed delivery day and/or time has been given, and then that delivery fails because there is no one at the address to sign for the Product, you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item(s).
Terms of Delivery
During checkout, we suggest a ‘requested delivery date’ based on the schedule of our deliveries to our Agents. We pre-select the next best available date for you, which you are able to adjust to suit your schedule. We also allocate your closest Agent, which you may also change.
A requested date is not a guarantee, and the actual date of delivery will be confirmed to you when you are contacted by the Agent to whom your order has been allocated.
Click & Collect
We like to offer choice and convenience, so to ensure you can get your order at a time that suits you, we also offer a Click & Collect service at no extra charge. Order your product/s as you would for home delivery, and when it arrives in store, we’ll contact you to let you know it’s ready for collection.
All Click & Collect orders must be signed for, by an adult (18 years and over) and you should bring all delivery documentation and receipts provided as proof.
Upon collection you may also be asked to provide photographic identification such as a passport or photo drivers licence, or the credit card used to make the purchase.
The Agent reserves the right to not release the goods to you if reasonable proof of order cannot be provided.
Please note installation is only available on products delivered by a SUNS Lifestyle Agent, and not if your product has been delivered by a courier or other retailer. In some cases, a site assessment may be required prior to the installation itself. Neither we nor our specialists are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise.
All existing products must be removed (uninstalled). We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
Installation of heating and lighting equipment may require a wall bracket and additional charges may apply. Please note our Agents are not qualified electricians and therefore are unable to hardwire this equipment in to the mains.
Product Dimensions as advertised on this site are for reference only and are supplied by manufacturers. These may not include handles and other protruding parts of the products overall size. It is the responsibility of the customer to measure the space where an appliance is to be situated in order to confirm it will fit, including these protruding parts.
Please note, not all services are offered by all Agents. Please contact your SUNS Lifestyle Agent for full details of the services that are offered and applicable charges.
Please note SUNS Lifestyle reserve the right to complete the full delivery and install within 180 days from point of order. This includes fitting of aluminium side panels, side cassettes, heaters to gazebos or damages, in which case the install team will return to fit free of charge. This is subject to production and shipping from manufacturer.