Delivery & Installation
Tell me about my delivery
Delivery to your premises is applicable to UK only. Courier delivered orders may incur a delivery charge. Our SUNS Lifestyle Agents are good at what they do that’s why they deliver for SUNS Lifestyle. Once your order has been placed, your delivery will be confirmed and once agreed, will be with you within your agreed delivery date range.
To help us to protect you, the SUNS Lifestyle Agent may ask for photographic proof of identity such as a photo driving licence or passport, together with a utility bill and the credit card used to make the purchase. Should you not have these available, you may be refused your delivery and have to rearrange, which may incur a separate charge.
If you have bought your product without any services, such as installation and you wish for the SUNS Lifestyle Agent to leave it in a designated place of choice, please contact your SUNS Lifestyle Agent before delivery or wait for them to contact you. Please note install is only available on products delivered by a SUNS Lifestyle Agent, and not if your product has been delivered by a courier, or another retailer. This excludes installations in Scotland which will be delivered by our trusted courier and installed by our team in Scotland.
Do I need to be in for my delivery?
This depends on the type of order delivery service you have requested. You may not always need to be there in person, but we can only allow the goods to be signed for by an adult, at the delivery address with all the appropriate identification. If your order is for home delivery via a courier, then you will be left a card telling you about a failed attempt.
If you have opted for installation at the time of delivery, the SUNS Lifestyle Agent is happy to connect the product to convenient services and will remove all the packaging and ensure that it is disposed of in an ethical manner. The Agent will inspect the services and advise of any potential issues before starting the install. Please note: All existing products must be removed (uninstalled).
As a consumer you have the ability to select a delivery date which is subject to availability at the time of purchase. Delivery option’s, associated delivery charges and estimated delivery times are advised by your chosen SUNS Lifestyle Agent or where home delivered by courier, this will be advised via email. Standard delivery applies to the UK only when delivered by a SUNS Lifestyle Agent, and not when delivered by a courier. All standard deliveries are based on estimated delivery dates.
Please note that delivery is only available to addresses within the United Kingdom of Great Britain excluding Northern Island. After you have been issued with a Sale Confirmation you will be contacted to confirm the estimated delivery date based on current stock availability.
All Product(s) must be signed for, by an adult (18 years and over) and you should keep all delivery documentation and receipts provided for future reference.
Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill or the credit card used to make the purchase. The Agent will also ask to take the product over the threshold of the premises.
You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.
Whilst our ‘SUNS Lifestyle Agents’ (Specialist’s) as well as our carefully selected delivery partners, take pride and care when carrying out deliveries, neither we nor they will be liable for any accidental damage that is not notified within a reasonable period.
When a Pre-arranged and agreed delivery day and/or time has been given, and then that delivery fails because there is no one at the address to sign for the Product, you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item(s).
Click & Collect
We like to offer choice and convenience, so to ensure you can get your order at a time that suits you, we also offer a Click & Collect service at no extra charge. Order your product/s as you would for home delivery, and when it arrives in store, we’ll contact you to let you know it’s ready for collection.
All Click & Collect orders must be signed for, by an adult (18 years and over) and you should bring all delivery documentation and receipts provided as proof.
Upon collection you may also be asked to provide photographic identification such as a passport or photo drivers licence, or the credit card used to make the purchase.
The Agent reserves the right to not release the goods to you if reasonable proof of order cannot be provided.
Please note that we reserve the right to cancel installations with late notice due to unforeseen circumstances.
Assembly and Installation Service Terms and Disclaimer
1.1. These terms and conditions shall govern the installation and assembly service undertaken by us, SUNS Lifestyle for products purchased through our website.
1.2. Products which include/offer assembly and installation services are subject to these terms and conditions and by placing an order of such items you are agreeing to such terms.
1.3 This document does not affect any statutory rights you may have as a consumer ((such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015)).
2.1 Throughout these terms and conditions:
a) “We” means SUNS Lifestyle, trading in the style of SUNS Lifestyle Ltd; and
b) “You” means our customer or prospective customer,
and “us”, “our” and “your” should be construed accordingly.
c) Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixings, etc.
3.1. All quotations for work will be based on the information provided to us by you. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for your acceptance.
3.2. For variations after work has commenced, a fixed price to cover the variation shall be agreed between us and you and added to the final invoice.
3.3. In the event that requirements change for reasons such as, but not limited to insufficient information having been provided, defects found in existing installations or extensive works to be carried out etc. you will be liable for any additional expense incurred.
4. Unforeseen Costs
4.1. You shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises, during the course of the works, that are unexpected or are beyond our control. We cannot be held responsible for such events or situations.
4.2. It is your responsibility to ensure that:
a) Any groundworks that are necessary in advance of Assembly & Installation are completed before our Team arrives to carry out the installation.
b) You have accurately measured the site where the Assembly & Installation is to take place and have sufficient safe space in which to assemble the structure or furniture.
4.3. Should our Team arrive on site and be unable to carry out the Assembly & Installation because the terms of either 4.2(a) or 4.2(b) above or 5.5 and 5.6 below, are not to satisfaction then we reserve the right to charge for mileage and/or travel time for any additional journey that may be necessary or to deduct the cost of our mileage and travel time from any refund made on an order that is subsequently cancelled.
5.1. We can only be held liable for the extent of works carried out by us. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured or supplied by us.
5.2. We shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of you or your other household members or guests before, during or after such works have been carried out.
5.3. All advice provided by us is offered as an opinion only and you accept such opinions at your sole discretion and risk. You employ our services at your sole risk at all times.
5.4. You accept that we will undertake installation work on a best endeavours basis and that we will not be liable for any damage that occurs when anchoring Gazebos to your decking, patio, garden or general property using ground bolts, anchors or other such devices.
5.5. For Gazebo Assembly it is your responsibility to ensure that the ground surface is adequately prepared. Although the Gazebos can be erected on hard or soft surfaces, ideally your surface needs to be level and it must be possible for the Gazebo to be anchored to the ground.
5.6. For Gazebos that are to be erected on slabs or on brick-paved patios, then we strongly recommend that you create a concrete footing beneath that surface, where each leg of the gazebo will sit, so that the gazebo can be anchored through the slabs or bricks into the concrete.
5.7. SUNS Lifestyle cannot be held liable for damage to gazebos that have moved or suffered wind damage because we have been unable to anchor them (with customer consent) appropriately to the ground.
6. Health and Safety
6.1. We will take appropriate and practical measures to ensure that the environment in which the works are being carried out is safe, to avoid risk of injury to us or other parties; you are expected to do the same. Outside of working hours, where works are ongoing, we accept no liability for the actions of you or your other household members or guests which result in damage or injury to persons or property.
6.2. We reserve the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal (or not in line with the Building Regulations) or where we consider the other parties will be put at risk as a result of the works being undertaken.
6.3. If you notice any situation, property, equipment or materials that you believe to be unsafe you must mention it to us immediately.
6.4. If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH) regulations is discovered on site, we will notify you and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by you.
7. Duty of Care
7.1. We accept that we have a duty of care to you in respect of materials, workmanship, security, property and belongings and will conduct our business in a manner such that a reasonable level of care is provided.
8. Building Regulations
8.1. We reserve the right to refuse to carry out any work which is in breach of the Building Regulations or which we believe to be in breach of the Building Regulations or the spirit in which they are intended.
9. Services and Waste
9.1.You will provide and pay for all power and water reasonably used by us to undertake the work. You shall also be expected to provide access to sanitary conveniences for us whilst undertaking the work.
9.2. We will take away any unwanted product packaging. Unless otherwise agreed between us and you, any other waste removal and disposal will be organised by you and at your cost.
10.1. As a professional business, we maintain the following Insurance cover and policy arrangements via Brents of Brentwood Ltd.
Public Liability – £5m
Product Liability – £5m
Employers’ Liability – £10m
11.1. Should you want to submit a complaint about the services and/or work provided by. Please raise with us by email: firstname.lastname@example.org
11.2. By placing all new and subsequent orders with us you are attesting toy your agreement of such points set out in these terms.
The SUNS Lifestyle Team