Returns Policy

Returns Policy 


Last updated: April 03, 2021

Thank you for shopping at SUNS Lifestyle.

If, for any reason you are not completely satisfied with a purchase please review our following policy on refunds and returns. 

The following terms are applicable for any products that You have purchased with Us.

Interpretation and definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SUNS Lifestyle Ltd., 20-22 Wenlock Road, London, N17GU.
  • “Goods” refer to the items offered for sale on the Service.
  • “Orders” mean a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to SUNS Lifestyle, accessible from
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights


You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By post: 20-22 Wenlock Road, London, N17GU

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods have not been used, damaged, altered or tampered with
  • No parts, pieces or accessories are missing from the original order
  • The Goods have been purchased directly from us and not a third party 
  • Goods which have been incorrectly measured by the customer for installation can be returned if undamaged for a full refund for the product in the case that the packaging is unopened. Should the packaging be reopened this will result 20% of the product value being retained by the supplier due to not being able to resell this at RRP.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications, modified or clearly personalized. This includes but is not limited to Gazebo Legs shortened or sprayed.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry (if applicable) is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Damaged or Faulty Goods


If you feel your purchase is in an unsatisfactory condition upon delivery you may refuse the item.  Please get in contact with your sales representative as soon as possible so that we can promptly deal with your request.


Damaged or Broken on Arrival (Replacement Parts)


In all cases for damaged items or broken items on delivery where you wish to have a replacement or parts sent, we will require photographic evidence of the condition of the item. This will be at our discretion. Electronic files should be forwarded to us by email to and we will also accept printed media via the postal system. We can then arrange to send replacement parts or if this is not possible, we can then arrange to collect the item(s) from you. Once the goods have been returned, we will then issue a replacement within our normal delivery schedule. This does not affect your statutory rights. Please note you have a duty of care to take reasonable care of the goods in your possession to prevent further damage. The goods remain your responsibility until received by us.


Item Received is not what you Ordered

If the product delivered is not what you ordered, or does not correspond fully with its item description and you wish to discuss this please notify us immediately on 01277 321888 or email as soon as possible.


Item is Faulty

If an item becomes faulty within the first 10 days please do not use the goods, please notify us as soon as at to inform us of the problem. We can then arrange for a replacement or refund as required. In both cases we will arrange to collect the goods at our expense and examine them. If the goods prove to be faulty, we can then arrange for a replacement to be sent or to refund you the cost of your purchase if you wish to do so.

Please note you have a duty of care to take reasonable care of the goods in your possession to prevent further damage. The goods remain your responsibility until collected in a satisfactory condition by ourselves.

Packages/Parcels Missing on Delivery

If parcels are missing on delivery please notify us within 48 hrs (2 working days) of delivery on 01277 321888 or email detailing the parcels missing. If we receive a signature on a delivery note stating that all parcels have been delivered, we cannot accept any claims after this for missing parcels.


Parts Missing Following Delivery


Please notify any missing parts following the inspection of the goods. Please notify us on 01277 321888 or email detailing the parts and giving part numbers if applicable. You may also send in photos or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all there, once assembly has been commenced the purchase price cannot be refunded. (Please note this is not to be confused with missing parcels as detailed above)

It would be helpful if you can quote the original packaging reference number when contacting us.

General Return Information 


We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered, and it is your responsibility to take reasonable care of these items. If products were delivered flat packed, they must be returned in the same way including complete dis-assembly. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.


Special Note on these items


All parasols, pavilions and sunshades must be correctly secured before use. These garden products should never be left up in windy or severe weather conditions. These products are not covered by our guarantee if damaged because of incorrect fixing or bad weather.

Any parasol that is returned will be sent to the manufacturer for a cause of damage assessment, if the reason for the damage is in dispute.

Any lamps, rugs and vases left out in adverse weather conditions and subsequently damaged will not be covered by our guarantee.

All cushions are supplied with a 5-year manufacturer’s guarantee as standard. We cannot be held responsible for cushion fabrics and filings which have been damaged or marked by being left outside in extreme conditions or stored incorrectly.


Non-Present Delivery

If you have arranged for the goods to be delivered and installed when you are not present and you later discover a fault, please notify us photographic evidence of the fault via email to 

All items come with a 5-year manufacturer warranty within the exception of weather blinds which come with a 2-year manufacturer warranty. 

Returning unwanted goods

You are responsible for the cost of returning the Goods to Us. You must arrange with us within 14 days of delivery of your item, the collection time and date for our installation team to dismantle and collect the unwanted item. Unwanted goods refunds after this 14-day grace period will not be accepted. You will be responsible for any damages caused to the item if dismantled by You and not our dedicated installation team.

We are unable to issue a refund until actual receipt of the Goods which will be thoroughly checked by our returns team. 


The above terms apply if the Goods were marked as a gift when purchased and then shipped directly to you.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email on:



Once the process of returning the item/s has been completed we will initiate a refund within 7 days minus any charges for installation (if applicable) and the collection charge.

Contract cancellation under the Consumer Contracts (Information Cancellation & Additional Charges) Regulations 2013


Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price but not the delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products they are not used them. Please note that there will be a minimum charge for collection of the goods that have been delivered which will be discussed with you upon the start of the returns policy.

Refunds on delivered items


You may return any delivered product(s) you have purchased within 14 working days after day of delivery for any reason (including if you simply change your mind). Installations and delivery charges will not be refunded, and a collection charge will apply.

To start the returns process you must notify us in writing to 20-22 Wenlock Road, London, N17GU or via email to stating the reason for the return. 


Please note these provisions do not apply to “bespoke” or individually designed, customised or manufactured products at a customer’s request (statutory rights notwithstanding)

Cancellations Before Dispatch


If you wish to cancel your order before dispatch, please email us at 

You may cancel your order at any time up until dispatch, however in some cases there may be a minimum 10% administration charge. If you cancel your order via telephone before your order has been dispatched your order will be put on hold. You must then confirm your wish to cancel the order in writing via email to or by post to: 20-22 Wenlock Road, London, N17GU




Delivery will be deemed successful once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk. 

In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied. If the order is subsequently cancelled for a refund (within the specified time limit) this will be treated as a cancellation under the applicable Regulations (see contract cancellation) and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason when it arrives you must notify us immediately that you have refused delivery and the reason for refusal to failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided, you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be taken from the refund before it is issued.


Customer Services

Your order will not be considered cancelled until notification in writing or via email is received and acknowledged. 

Cancellations After Dispatch.

If you decide to cancel an order after the product(s) have been dispatched and commenced their carriage to you please email us at we may, at our discretion, charge you for the return carriage of those product(s) which will be deducted from any refund issued. We advise you to check the status of your order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.




All communications with suns lifestyle shall be given to us via email to Please note that even though an email has been sent or you have received an automated email acknowledgement, this not proof that we have received or read the email. If you have had no reply within 5 days, please contact us by post to:

Customer Services:

Suns lifestyle
20-22 Wenlock Road




By Telephone 01277 321888 (Local rate telephone charges apply please check with your telecoms provider).


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