Service and Warranty

Here at SUNS Lifestyle we thrive on excellence and are proud to stock a variety of products at the highest possible quality. If you have any questions or comments about our products or the services we offer we would love to hear from you.

Service

Feel free to contact us with any inquiries about SUNS Lifestyle products and our available services at any time. Your SUNS Lifestyle sales representative is equipped to assist you should you need any additional information.

Warranty

For issues regarding warranty, or should you have a complaint, please contact your SUNS Lifestyle sales representative in the first instance.

SUNS Lifestyle Ltd Warranty Conditions

High quality is the end product of making good choices. In material selection, design and manufacturing. SUNS Lifestyle Ltd has a clear preference for robust materials which are pleasing to the eye and resistant to intensive use. All SUNS Lifestyle Ltd outdoor furniture can remain outside the year round, season through season. However, due to its properties, natural materials can discolour over time.

SUNS Lifestyle Ltd offers a warranty that stretches beyond legislation: you will receive no less than a 5 Years Warranty.

If a piece of outdoor living or part should defect due to a manufacturing defect or a defect due to regular domestic use, Suns will repair the defect at its own discretion, refinish the product or replace the defective part. The Suns warranty is subject to the parts only and not subject to the installation of the damaged part. In the case of self installation the customer will replace the part. Suns or it’s dealers can not be held liable for any installation fees incurred by not opting to use the dealers installation service.

Replacement

When a replacement is required and the model or colour is no longer available (for example, from an older collection), SUNS Lifestyle Ltd reserves the right to replace the defective piece with a similar product. Each replacement applies, in principle, to the defective part or piece of furniture, not to the entire set. A repair, refinish or replacement does not affect the original warranty period.

Warranty procedure

In the event of a defect, it is the responsibility of the buyer to contact their SUNS Lifestyle Ltd sales representative, accompanied with (a copy of) the purchase receipt. SUNS Lifestyle Ltd will complement the warranty request with event date, product code and description of the problem and submit it to the manufacturer. SUNS Lifestyle Ltd and the manufacturer will then handle completion of the warranty procedure.

Warranty Conditions

The warranty period starts from the moment of purchase from a SUNS Lifestyle Ltd sales representative and only applies to regular domestic use. The original receipt serves as a warranty certificate. Warranty relates to construction and material defects that are already present on delivery. Damage caused by improper or incompetent use (such as abnormal loads), deterioration by aggressive substances, improper maintenance, repairs by non-SUNS Lifestyle Ltd representatives, covering of furniture, incorrect assembly, as well as influences due to the properties of natural material and damage due to the not following or not correctly following the user instructions (hangtag) are excluded from the warranty agreement.

Further excluded are:

  • Defects due to normal wear and / or extreme weather conditions
  • For plastic: scratches due to use
  • For aluminium: scratches due to use
  • For wood: influences due to the properties of natural materials, such as cracking, tearing and discolouring
  • For steel: rust formation from the inside due to, among others, condensation
  • For textiles: less than 3mm shrinkage per linear meter, incorrect washing and slight discoloration, wear due to usage and reduced carrying capacity and thickness of the filling over time

 

Thank you for choosing SUNS Lifestyle Ltd.

 

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